What to include
Provide the job or inquiry date, the appliance involved, the relevant address and a description of what happened. Include supporting photographs or written arrangements where useful, using an agreed contact channel.
Discussing a resolution
Keep a copy of the concern and any response. Clarify whether it relates to collection, a separate installer, property damage or a website issue so it can reach the responsible party. Do not assume a web inquiry establishes acceptance of a claim.
Further options
This page does not restrict any rights or remedies that apply to your situation. For urgent hazards, use the appropriate emergency or utility service rather than a routine complaint channel.